Reach by Email
Every inquiry is handled directly by our internal team to ensure complete accuracy and accountability.
Direct all communication exclusively to:
support@ashlume.com
For the most efficient resolution, please specify the nature of your inquiry in the subject line. We process requests regarding:
- Acquisitions & Sizing: Guidance on our current catalog, titanium properties, or assistance determining your precise fit before securing a piece.
- Returns & Exchanges: To initiate a return, request a size exchange, or submit a claim under our 5-year structural guarantee, please include your original order number.
- Order Fulfillment: Updates regarding your shipment or the status of your hand-poured fracture packaging.
Please expect a direct response from our team within 24-48 hours.