Shipping & Returns

Shipping & Returns

Last updated:

Standard shipping is free on all ASHLUME orders within the contiguous United States. Orders process in 1–3 business days and typically arrive 7–10 business days after they ship. You have 30 days from delivery to request a return or exchange, and every piece is backed by our Lifetime Warranty.

Policy at a Glance

ASHLUME shipping and return policy summary: shipping cost, delivery time, processing time, return window, return fee, exchanges, and final sale items
Policy Details
Shipping cost Standard shipping is free on all ASHLUME orders
Ships to The contiguous United States (the lower 48 states)
Processing time 1–3 business days (+24–48 hours for The Fracture)
Delivery time 7–10 business days after your order ships (standard shipping)
Return window 30 days from delivery to request a return or exchange
Return fee ASHLUME deducts a $7.00 return shipping and handling fee from your refund. There is no fee if the item is defective, damaged, or not what you ordered.
Exchanges Free shipping on your first exchange per order
Final sale The Fracture (plaster block) once the plaster is broken; any item with the tag removed

01.

Shipping & Order Processing

Order Processing

Every ASHLUME piece is inspected and packed before it ships. Allow 1–3 business days for standard order processing.

If your order includes The Fracture (plaster block), allow an additional 24–48 hours for the custom, hand-poured plaster to fully cure before your order ships.

Shipping Cost & Delivery Time

Standard shipping is free on all orders. Standard shipping typically takes 7–10 business days after your order ships. Transit times are carrier estimates and don't include the 1–3 business day processing window.

When your order ships, we email you a shipping confirmation with tracking information. If you can't find it, check your spam folder or email support@ashlume.com with your order number.

Where We Ship

ASHLUME currently ships only within the contiguous United States (the lower 48 states). We don't ship internationally yet. We're working on it, so subscribe for the latest updates.

Cancel or Change an Order

We start fulfilling orders almost immediately. To cancel your order or change your shipping address, email support@ashlume.com within 1 hour of placing your order. Once an order has entered the packing or shipping phase, we can't make changes.

Package Shows Delivered but Is Missing

Check with your neighbors and around your property first. Carriers sometimes mark packages as delivered before they actually arrive, so wait an additional 24 hours. If it still hasn't turned up, email support@ashlume.com and we'll start a trace with the carrier.

For orders over $200, we recommend selecting the Signature Required option at checkout for secure, hand-to-hand delivery. Once the carrier confirms delivery to the address provided at checkout, we can't replace packages that are lost or stolen, but we'll help with the carrier investigation as best we can.

Damaged, Defective, or Incorrect Items

Inspect your order as soon as it arrives. If an item is defective, damaged, or not what you ordered, email support@ashlume.com right away so we can look into it and make it right. We don't charge the $7.00 return fee in these cases. If a piece fails after you've worn it, see our Lifetime Warranty.


02.

Returns & Exchanges

Getting the right fit matters for everyday wear, so you have 30 days from delivery to request a return or exchange. Not sure of your size? See our Sizing Guide before you order.

Returns (Refunds)

A flat $7.00 return shipping and handling fee is deducted from your final refund amount. We don't charge this fee if the item is defective, damaged, or not what you ordered. In those cases, email support@ashlume.com.

Exchanges (Size or Style)

Free. We cover the shipping on your first exchange per order so your ASHLUME piece fits just right.

Return Conditions

The Standard
(Black Linen Pouch)

  • Every order includes The Standard. The piece must stay unworn, with the original tag still attached.
    Removing the tag makes the piece final sale.

The Keep
(Plaster Tray)

  • You may open the vacuum seal to check your fit. The piece must stay unworn, with the original tag still attached.
    Removing the tag makes the piece final sale.

The Fracture
(Plaster Block)

  • If you haven't broken the plaster, you can return the whole block. Because breaking the plaster can't be undone, The Fracture is final sale once the plaster is broken. We can't accept returns or size exchanges on broken casings unless there is a verified manufacturing defect.
    (Note: Use the ring sizer included in your order to check your fit before you break the plaster.)

All items must be returned in brand-new, unworn condition. ASHLUME may decline any return or exchange that shows signs of wear, scratches, or alteration.

How to Return or Exchange

Returns and exchanges follow the same simple four-step process. Request a return before sending anything back, since we can't accept items sent without one.

  1. Step 1: RequestEmail support@ashlume.com with your name, account email, order ID, and item number. Tell us whether you want a return (refund) or an exchange. For exchanges, include the new size or style you need.
  2. Step 2: ApprovalOnce we review your request, we'll email you a prepaid return label.
  3. Step 3: Ship It BackSend back everything that came with your order, exactly as you received it, with the unworn piece and its tag back in The Standard (black linen pouch). If you ordered The Keep (plaster tray), keep the tray as a display piece. If you ordered The Fracture (plaster block) and haven't broken the plaster, send the whole block back, packed securely. Place everything else in the enclosed Recovery Pouch (the resealable bag), attach the prepaid label, and drop it off at a carrier location such as USPS or UPS.
  4. Step 4: ResolutionAfter we receive and inspect your item, allow 3–5 business days for us to process your refund or ship your replacement. Your bank may need extra time to post a refund.