Lifetime Warranty

Lifetime Warranty

Last updated:

Most jewelry warranties expire. The ASHLUME Lifetime Warranty doesn't. Every piece is made from solid titanium and built for permanence, and our warranty reflects that.

The ASHLUME Lifetime Warranty covers manufacturing defects and structural failure, including fracturing, mechanism failures, and corrosion. It applies to the original purchaser and doesn't expire. It doesn't cover cosmetic wear, lost or stolen items, opening damage, or third-party modifications.

What We Cover

If your piece fails due to a manufacturing defect or structural compromise at any point after purchase, we will replace it. The warranty applies to the original purchaser and doesn't expire. Each purchased item qualifies for one (1) replacement, or store credit if the original item is out of stock. It covers:

  • Structural fracturing or cracking of the metal.
  • Mechanism failures, such as broken clasp springs.
  • Corrosion or rust (which shouldn't happen with titanium, but is guaranteed regardless).

If you received your piece as a gift, email support@ashlume.com and we'll help.

What Is Not Covered

  • Patina (Daily Wear): No metal is entirely scratch-proof. Surface scratches, slight oxidation to a titanium gray hue, burnishing of the matte finish, and minor abrasions are the natural result of everyday wear. We don't replace items for cosmetic wear.
  • Opening Damage: Damage from using extreme force, hammers, or blades to open the plaster casing of The Fracture (plaster block).
  • Lost or Stolen Items: We don't cover items that are lost or stolen.
  • Modifications: Any resizing, engraving, or repair by a third-party jeweler voids the warranty.

Store Credit Conditions:

If the original item is out of stock, retired, or no longer in production at the time of your claim, ASHLUME will issue store credit instead of a direct replacement. The credit equals the net price paid for the original item, after all applied discounts and excluding original taxes, shipping, and handling fees. All replacements and credits are subject to final review and approval by the ASHLUME team.

Warranty vs. Returns

  • Your item arrived defective, damaged, or not what you ordered: Email support@ashlume.com right away so we can make it right. We don't charge the $7.00 return fee in these cases.
  • You need a different size or style: You have 30 days from delivery to request a return or exchange. See our Shipping & Returns page.
  • Your piece failed after you've worn it: File a warranty claim using the steps below.

To Initiate a Claim

  1. Report: Email support@ashlume.com with your name, order ID, phone number, order date, shipping address, a brief description of the problem, and clear photos of the defect.
  2. Assessment: Our team will review your claim within 2 business days.
  3. Resolution: If approved, we'll send you a prepaid shipping label to return the defective piece. Once we receive and examine it, we'll issue your replacement, or store credit if the original item is out of stock.

Not sure whether your situation is covered? Email us with photos and we'll take a look.